1. What is The Kit Shop SA?
The Kit Shop SA is an online store offering a variety of curated gift and essential boxes, perfect for any occasion or just everyday needs. We focus on creativity, quality, and fun in every box we deliver.
2. How long does delivery take?
Delivery typically takes between 3 to 7 business days. We’ll send you a tracking number once your order has been dispatched.
3. Do you offer free shipping?
Yes! We offer free courier delivery across South Africa through The Courier Guy.
4. Do you deliver to farms, PO boxes, townships, or mines?
Unfortunately, we do not deliver to farms, PO boxes, townships, or mines. Please provide a valid street address within our delivery areas.
5. How do I track my order?*
Once your order has been dispatched, you’ll receive a tracking number via email. You can use this number to track your order’s progress.
6. What is your return policy?
We offer a 7-day return policy on unopened and unused items. If you’re not satisfied with your purchase, please contact us within 7 days to arrange a return
7. What should I do if my delivery is late?
If your order hasn’t arrived within the estimated delivery time, please use the tracking number to check its status. If you need further assistance, feel free to contact us: [email protected]
8. Can I customize a gift box?
Currently, we do not offer customization options for our boxes. However, we curate a variety of themed boxes to suit different tastes and occasions.
9. What payment methods do you accept?
We accept EFT payments at the moment.
10. What if I provided the wrong delivery address?
Please ensure your delivery address is correct before placing your order. We are not responsible for deliveries sent to incorrect addresses, and changes after the order has been dispatched may not be possible.
11. Can I send a box as a gift directly to someone else?
Yes, you can! Simply provide the recipient’s delivery address at checkout, and we’ll send the gift box directly to them. You can also add a personalized message at no extra cost.
12. Do you offer corporate or bulk orders?
Yes, we do! If you're interested in placing a large or corporate order, please contact us directly for more details and pricing.
13. Are the products in your boxes full-size or samples?
We pride ourselves on offering full-size, high-quality products in our boxes. Occasionally, a sample-sized item may be included as a bonus.
14. Can I subscribe to receive boxes regularly?
At the moment, we don’t offer subscription services, but stay tuned! We may offer this option in the future.
15. Do you ship internationally?
Currently, we only ship within South Africa. International shipping is not available at this time.
16. What should I do if my box arrives damaged?
If your box or items arrive damaged, please contact us within 48 hours of receiving your delivery, along with photos of the damage, and we’ll assist you in resolving the issue.
17. Can I cancel my order after it’s placed?
Orders can only be canceled if they haven’t been processed or shipped yet. Please contact us as soon as possible if you need to cancel an order.
18. How are the boxes packaged?
Our boxes are carefully packed to ensure everything arrives in perfect condition. We also take care to use eco-friendly and recyclable packaging wherever possible.
19. What themes of gift boxes do you offer?
We offer a wide range of themed gift boxes, from beauty and skincare to gourmet food, home essentials, and more. Check out our website to see the current options.
20. How can I contact customer support?
You can reach us via email at [email protected] or use the contact form on our website. We aim to respond within 24-48 hours.